Refund Policy

1. Introduction

This Refund Policy explains how refunds are processed for bookings made through AponGhar.

By making a booking through AponGhar, you agree to this Refund Policy.

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2. Eligibility for Refunds

Refund eligibility depends on the cancellation timing and booking status.

Users may be eligible for a refund if:

• A booking is canceled according to the Cancellation Policy.
• A duplicate payment occurs.
• A payment is successfully charged but no booking is created.
• A technical issue results in an incorrect charge.
• AponGhar determines that a refund is appropriate under special circumstances.

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3. Standard Refund Rules

Cancellation More Than 24 Hours Before Check-in

Guests are eligible for:

100% Refund of the Booking Amount

provided that the booking is canceled at least 24 hours before the scheduled check-in time.

Cancellation Within 24 Hours Before Check-in

Guests are eligible for:

50% Refund of the Booking Amount

when cancellation occurs within 24 hours of the scheduled check-in time.

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4. Non-Refundable Situations

Refunds may not be issued when:

• A guest fails to arrive at the property (No-Show).
• False information was provided during booking.
• Fraudulent activity is detected.
• Platform policies have been violated.
• Payment disputes are initiated through unauthorized methods.

AponGhar reserves the right to investigate such cases.

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5. Duplicate Payments

If a user is charged more than once for the same booking:

• The duplicate amount will be reviewed.
• Eligible duplicate payments will be refunded.

Users should contact support with transaction details.

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6. Failed Bookings

If payment is completed but the booking is not successfully created due to a technical issue:

• The payment may automatically reverse.
• If automatic reversal does not occur, a manual refund may be processed.

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7. Refund Processing Time

Approved refunds are generally processed within:

1–7 business days

depending on:

• Banking partner
• Payment method
• Razorpay processing timelines
• Issuing bank policies

Some banks may require additional time.

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8. Refund Method

Refunds will generally be issued through the original payment method used for the booking.

Examples include:

• UPI
• Credit Card
• Debit Card
• Net Banking
• Digital Wallet

Alternative refund methods may be used where required.

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9. Wallet Transactions

Wallet balances used during a booking may be returned to the user's AponGhar wallet where applicable.

Wallet balances:

• Are non-transferable.
• Cannot be withdrawn as cash.
• May only be used for eligible bookings on AponGhar.

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10. Special Circumstances

AponGhar may review refund requests involving:

• Natural disasters
• Government restrictions
• Property closure
• Safety concerns
• Force majeure events

Additional documentation may be requested.

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11. Contact Us

For refund-related inquiries, please contact:

AponGhar

Website: https://aponghar.in

Support Email: support.aponghar@gmail.com

Please include:

• Booking ID
• Transaction ID
• Registered Email Address
• Refund Request Details

for faster assistance.

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By using AponGhar, you acknowledge and agree to this Refund Policy.