Cancellation Policy

1. Introduction

This Cancellation Policy outlines the rules and procedures for canceling bookings made through AponGhar.

By making a booking through AponGhar, users agree to this Cancellation Policy.

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2. Guest-Initiated Cancellations

Guests may cancel eligible bookings through their AponGhar account or by contacting support.

Refund eligibility depends on when the cancellation is made.

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3. Cancellation More Than 24 Hours Before Check-in

If a booking is canceled at least 24 hours before the scheduled check-in time:

Guest Receives

• 100% refund of the booking amount.

No cancellation penalty will apply.

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4. Cancellation Within 24 Hours Before Check-in

If a booking is canceled less than 24 hours before the scheduled check-in time:

Guest Receives

• 50% refund of the booking amount.

The remaining amount may be retained as a cancellation charge.

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5. No-Show Policy

A booking is considered a "No-Show" when:

• The guest fails to arrive.
• No cancellation request is submitted.
• The property cannot contact the guest.

In such situations:

• The booking may be marked as completed.
• Refund eligibility may be denied.

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6. Property-Initiated Cancellations

If a property owner cancels a confirmed booking:

AponGhar may:

• Issue a full refund to the guest.
• Assist the guest in finding an alternative property.
• Review the owner's account for policy violations.

Repeated cancellations by owners may result in penalties or suspension.

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7. Platform-Initiated Cancellations

AponGhar may cancel bookings when:

• Fraud is suspected.
• Payment verification fails.
• Platform abuse is detected.
• Legal or safety concerns arise.

Refund decisions will be made based on the circumstances.

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8. Force Majeure

Certain events may affect bookings, including:

• Natural disasters
• Floods
• Earthquakes
• Government restrictions
• Public emergencies
• Transportation shutdowns

In such cases, AponGhar may evaluate cancellation and refund requests individually.

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9. Changes to Bookings

Modification requests such as:

• Date changes
• Guest count changes
• Property changes

are subject to:

• Property availability
• Owner approval
• Updated pricing

AponGhar cannot guarantee booking modifications.

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10. Refund Processing

Eligible refunds will be processed according to the AponGhar Refund Policy.

Processing times may vary depending on:

• Payment provider
• Banking systems
• Payment method

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11. Contact Information

For cancellation assistance, please contact:

AponGhar

Website: https://aponghar.in

Support Email: support.aponghar@gmail.com

Please provide:

• Booking ID
• Registered Email Address
• Cancellation Request Details

for quicker support.

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By making a booking through AponGhar, you acknowledge and agree to this Cancellation Policy.